How to make a complaint

Tell us what went wrong

We aim to get things right for every client. If we haven’t, we want to know, so we can put it right and learn from it.

You can tell us about your complaint in whichever way suits you:

• Email: enquiries@hammerready.co.uk (please put “Complaint” in the subject line).
• Phone: +44 (0)20 3488 8126.
• Post: Complaints, Hammer Ready, 32–33 Upper Street, London, N1 0PN.

What to include

It helps if you can include your name and contact details, the asset or property purchase or finance application your complaint relates to, what went wrong, and what you would like us to do to put it right.

What happens next

Making a complaint will not affect the service we provide to you.

• We acknowledge your complaint within 3 working days and tell you who is handling it.
• We investigate. Someone who was not directly involved in the matter will review it fairly, and may contact you for more information.
• We aim to resolve complaints within 4 weeks. If we need longer, we will tell you why and keep you updated.
• Our final response will be sent in writing within 8 weeks of receiving your complaint. It will explain what we found, what we will do, and the reasons for our decision.

Complaints about a lender

Hammer Ready is a broker, not a lender. If your complaint is about a lender’s decision, terms, or how a loan is being managed, please raise it directly with that lender using its own complaints procedure. We are happy to help you identify the right contact.

Complaints about your personal information

Please contact us first using the details above. If you are not satisfied with our response, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

About us

Hammer Ready is a trading style of MBA Capital Partners Limited, registered in England and Wales (company number 17527751). Registered office: 32–33 Upper Street, London, N1 0PN. We arrange non-regulated business and commercial finance and are not authorised by the Financial Conduct Authority. This means complaints about our services cannot usually be referred to the Financial Ombudsman Service.